At MARVENLY RIDGE LLC, we want customers to feel confident when shopping at marvenlyridge.com. This Return and Refund Policy explains the conditions for returning eligible purchases, requesting refunds, and resolving product-related concerns.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must meet the following conditions:
- Items must be unused and in their original condition.
- Items must be returned with their original packaging, accessories, and included components, where applicable.
- Items must not show signs of wear, washing, damage, or alteration caused after delivery.
- Proof of purchase or a valid order number must be provided.
Returned items that do not meet these requirements may be refused or may not qualify for a full refund, subject to applicable law.
2. Reasons for Return
2.1 Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include your order number, a description of the issue, and clear photographs when applicable. We will review your request and provide instructions for an appropriate resolution.
For confirmed quality issues, damaged items, defective items, or incorrect shipments, MARVENLY RIDGE LLC will cover the reasonable return shipping costs or provide another appropriate solution in accordance with applicable law.
2.2 Returns for Other Reasons
If you wish to return an item for reasons unrelated to product quality, you are responsible for the return shipping costs.
Original shipping fees and other non-refundable charges, if any, will not be refunded unless required by applicable law.
3. How to Request a Return
Please follow these steps to initiate a return:
1. Contact us at [email protected] with your order number and the reason for your return.
2. Wait for our customer support team to review your request and provide return instructions.
3. Package the item securely and include the relevant order information.
4. Ship the approved return to the return address provided below.
5. Keep your shipping receipt and tracking number until the return has been processed.
Please do not send items back before receiving return instructions, as this may delay processing.
4. Return Address
Approved returns should be sent to the following address:
MARVENLY RIDGE LLC
1913 BEAVER PL
ANCHORAGE, AK 99504
United States
Please contact us before shipping your return to confirm the return authorization and applicable instructions.
5. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 3–5 business days after the returned item has been received and approved for us to process the refund. Depending on your bank, card issuer, or payment provider, additional time may be required for the funds to appear in your account.
If your refund has not appeared after the expected processing period, please contact us for assistance.
6. Exchanges
If you need a different size or wish to exchange an eligible item, please contact our customer support team before sending anything back.
Exchange requests are subject to product availability and applicable return conditions. If an exchange cannot be arranged, you may return the eligible item under this policy and place a separate order.
7. Non-Returnable Items
Items that have been used, washed, damaged through customer handling, altered, or otherwise rendered unsuitable for resale may not qualify for a return, except where the item is defective or applicable law provides otherwise.
Items returned without prior authorization or without the required order information may experience processing delays.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.
8. Cancellations
If you wish to cancel an order, contact us as soon as possible. Cancellation requests are subject to the order’s fulfillment status.
Orders that have already been shipped may no longer be eligible for cancellation and may instead need to follow the return procedure outlined in this policy.
If an order is successfully canceled after payment, any applicable refund will be issued to the original payment method.
9. Late or Missing Refunds
If you have not received an approved refund:
- Check your payment account or card statement.
- Contact your bank or card issuer to confirm whether the refund is still being processed.
- If the refund remains missing, contact us with your order number and refund details.
We will review the transaction and help clarify the status of your refund.
10. Contact Us
If you have questions about returns, refunds, exchanges, or order-related concerns, please contact us:
MARVENLY RIDGE LLC
Email: [email protected]
Website: marvenlyridge.com
We appreciate your understanding and will make reasonable efforts to handle eligible return and refund requests fairly and efficiently.